John Glackin |
|
|
19624 Blueridge Mountain Rd |
john@glackin.net |
|
Bluemont, VA 20135 |
|
Employment
Enterprise Support Lead / Sr. Technical Account Manager Amazon Web Services
Herndon, Virginia (July 2016 Present)
Became Enterprise Suport Lead, mentoring and leading a group of TAMs
Worked with commercial, public sector, FedFin, and GovCloud customers
Engaged with customer directors and executives to advance their cloud deployments
Advocated for enterprise customers as their voice in AWS
Watched over enterprise customers and guided them through issues and new innovations
Escalated support cases as appropriate to ensure timely resolution and customer satisfaction
Worked with AWS service teams to ensure customer issues and requests were given priority
Visited enterprise customers regularly, dedicating one day a week to onsite office hours
Hosted cadence meetings to review operations, case metrics, case lists, and feature requests
Partnered with account team to provide technical and strategic advice to customer
Used various web tools to analyze disruptions, provide metrics, and plan changes
Wrote one page customer overview documents and key issue documentation
Attended Amazon re:Invent, escorting customer through presentation and meeting logistics
Achieved AWS SA Associate, SysOps Admin Associate, and Developer Associate certifications
OA&M Systems Engineer LGS Innovations, LLC
High Point, North Carolina (June 2011 July 2016)
Mentored and delegated tasks to two server administrators and two network administrators
Administered Active Directory for thirteen sites
Installed new Windows 2012 R2 Active Directory Domain and new Domain Controllers
Wrote change control docs for all server patching, hardware maintenance, and implementations
Presented all infrastructure group changes in change control advisory board meetings
Built and Provisioned Oracle ZFS SAN storage
Implemented enterprise Microsoft Certificate Authority with Auto Enrollment of user certificates
Created Group Policy Objects (GPO) to push various settings and registry changes
Installed SQL 2012 and SQL 2008 R2 and setup database maintenance plans
Backed up and restored MS SQL and Oracle databases
Installed Oracle Database 11g and migrated databases from 10g
Created Oracle Database links and synonyms and SQL links to Oracle Databases
Wrote SQL queries, created users, and set security on Oracle DB and MS SQL
Scripted scheduled tasks to copy backup files to NAS and archive system logs
Collaborated in creation of new corporate laptop image on Windows 7
Created IIS web sites with SSL certificates and redirects
Administered DNS for servers and web sites
Purchased, managed, and transferred domain names
Installed and administered hypervisor hosts: Microsoft Hyper-V, Oracle VM, Oracle VirtualBox
Installed Microsoft Hyper-V 2012 R2 Cluster and Hyper-V replica servers
Deployed Microsoft Assessment Planning Toolkit to assess P2V consolidation requirements
Built Windows Server 2012 R2, Server 2008 R2, Oracle Linux 6, and Solaris 11 servers
Deployed and supported: SharePoint 2013, Exchange 2013, Lync 2013, System Center 2012
Production Engineer / Senior Systems Administrator PHE, Inc
Hillsborough, North Carolina (October 2007 June 2011)
Lead PCI DSS (Payment Card Industry Data Security Standard) compliance team
Managed the activities of systems administrator, security analyst, and three support technicians
Responsible for all web sites for a million dollar a week e-commerce company
Remotely managed all production hardware and software in a hosted data center
Configured Alteon and Citrix NetScaler Web Load Balancers
Maintained load balanced server farm of sixteen IIS Web Servers and two SQL DB Clusters
Managed Cisco ASA and PIX Firewalls, Active Directory, tape library, and production network
Maintained HP ProLiant Server hardware and RAID arrays
Deployed dozens of development, QA, and production ASP.NET web sites on IIS
Monitored web sites using Gomez Performance Monitoring and Gomez Script Recorder (GSR)
Updated Windows Media Server with streaming product videos linked from web sites
Uploaded weekly web site code changes and site content using scripts I wrote
Built VMware ESX server and four virtual servers for web development and test environment
Installed and configured Team Foundation Server (TFS) 2005, 2008, and 2010
Built Microsoft Virtual Server (Hyper-V), Windows Server 2008 R2 and Server 2003 servers
Installed Microsoft SharePoint 3.0 and added template for internal technical Knowledge Base
Automated reporting of server uptime stats from a Web Service with new console app and SQL
Connected Excel 2007 to SQL 2005 with cell driven parameter queries for goal reports
Tested SQL scripts on development servers and deployed to production MS SQL databases
Backed up internal Sys Admins for server, network, AD, Exchange, PC, and other issues
Network Administrator / Server Administrator Dixie Sales Company
Browns Summit, North Carolina (October 2004 October 2007)
Administered Cisco PIX Firewall, Cisco Routers, and Cisco Switches
Setup three site-to-site VPNs using Cisco PIX hardware
Implemented client-to-site VPNs using Cisco and Microsoft software
Installed wireless network of thirteen access points in four locations in U.S. and Canada
Maintained thirteen Dell PowerEdge Servers running Windows Server 2000
Installed three PowerEdge Servers and eight Virtual Servers running Windows Server 2003
Administered HP/Compaq/DEC Alpha DS20E running OpenVMS
Created and updated new corporate Intranet web site
Setup two new Internet web sites and four development web sites on Microsoft IIS
Migrated web sites with SQL database connectivity (ASP and ODBC)
Installed and configured Microsoft SQL Server and MySQL
Wrote SQL Transformation Packages including Visual Basic code
Created silent-install rollout packages of applications for Desktop Support use
Installed and configured Microsoft DNS servers, DHCP servers, Exchange Server
Administered Interactive Intelligence (I3 CIC) software phone switch for 100 agent call center
Deployed Cisco 7940 IP Phones in US and Canada over a WAN
Implemented QoS (Quality of Service) over WAN for VOIP traffic prioritization
Purchased and configured Pocket PC phones and Smart Phones for VPN and email
Planned and executed Internet Service Provider change and IP re-addressing
Replaced tape backup system with D2D2T (Retrospect and Windows Storage Server 64-bit)
Installed new McAfee anti-virus software with Enterprise Management (ePO)
Wrote inventory collection scripts and database for PC/server hardware and software
Business Analyst / Server Support National Commerce Financial Corporation
Durham, North Carolina (December 2001 October 2004)
Sat on Corporate Technology Steering Committee
Supervised rollout of web based Corporate Referral System
Developed project plans, task lists, schedules, and issues lists
Lead project status meetings; wrote agendas and meeting minutes
Setup file transfers between Windows, IBM VMS, Linux, and Alpha OpenVMS
Converted Supply Order System from Mainframe to Web Application
Administered Citrix Metaframe Server farm and published Citrix Applications
Installed and configured Citrix Client Software and network printing with Citrix
Performed QA and Clean Management testing of new applications for rollout
Setup SSL encryption on web sites using Verisign certificates and HTTPS redirection
Tested web application installations on MS Windows Server 2003 Enterprise Edition
Upsized MS Access databases to MS SQL
Administered Compaq/DEC Alpha DS25 running OpenVMS
Wrote batch files and Unix shell scripts to PGP, FTP, SFTP, and SCP files
Technology Analyst / Senior Technical Specialist J.P. Morgan / CRC
New York, New York (September 1998 - August 2000)
(CRC Consultant placed permanently at J.P. Morgan in Investment Banking Technology)
Managed Break-Fix Technicians and Disconnect-Reconnect Technician
Administered Novell NetWare 4.1 using NWAdmin
Supported 120 Users on Windows NT 4.0 Workstation
Rolled out various applications using SysDiff
Supported Lotus Notes 4.6/5.0, MS Outlook 98/2000, and Office 97/2000
Administered Microsoft Exchange server and accounts
Installed and configured Citrix Client software
Converted entire Network Infrastructure from Token Ring to Ethernet
Restructured Enterprise shared drive resources for security and space
Coordinated installation of T1 and ISDN lines for Research Data Feeds
Performed extensive software and hardware troubleshooting
Information Management Analyst Montgomery County, Virginia
Christiansburg, Virginia (July 1995 - September 1998)
Administered Novell NetWare 3.12, NetWare for SAA, and GroupWise
Supported 130 Users on Windows 3.11 / 95 / MS Office / Perfect Office
Installed and supported 3270 Emulation hardware and software
Created Access databases: Fixed Assets, Inventory, Subdivisions, Rolodexes
Lead two-year project creating complex building permit system in Access
Designed, coded, and maintained Montgomery County Web pages
Provided analysis for equipment purchasing and budgeting
Planned and scheduled computer training classes for employees
Computer Sales / Consultant H&W Computer Systems
Christiansburg, Virginia (May 1994 - July 1995)
Sold and installed PCs and Novell network software
Serviced hardware and software
Technology Experience
|
|
Windows Server and Desktop OS |
Gomez Monitoring, Gomez Script Recorder |
|
|
Microsoft Hyper-V, OracleVM, Xen Hypervisor |
Cisco VPN, Microsoft VPN |
|
|
Microsoft SQL, MySQL, Oracle Databases |
Cisco ASA Firewalls, Cisco PIX Firewalls |
|
|
Microsoft IIS |
Cisco Routers, Cisco Switches |
|
|
Microsoft Exchange |
Citrix NetScaler Load Balancers with App Firewall |
|
|
Load Balanced Terminal Server Farm, RDP |
Cisco VOIP (Voice over IP) Telephones |
|
|
Microsoft System Center |
Interactive Intelligence (I3 CIC) Phone Switch |
|
|
Microsoft Visual Studio Team Suite, TFS |
PCI DSS (Payment Card Ind. Data Security Std.) |
|
|
Microsoft Office SharePoint |
Technology Project Management |
|
|
HTML, ASP, VBS Script, Unix shell script |
Leading Teams of Administrators and Technicians |
|
|
PowerShell Scripting |
Amazon Web Services Cloud Computing Services |
|
|
PGP encryption for PC, Unix, Mainframe |
AWS Support Tools |
Education
AWS Certified Developer Associate (March 28, 2019)
AWS Certified SysOps Administrator Associate (March 22, 2019)
AWS Certified Solutions Architect Associate (January 9, 2017)
Administering Microsoft SQL Server 2014 Databases (July 13-17, 2015)
Core Solutions of Microsoft Lync Server 2013 Training (January 12-16, 2015)
Core Solutions of Microsoft Exchange Server 2013 Training (November 18-22, 2013)
ITIL Foundation Certificate in IT Service Management (February 28, 2013)
Microsoft Certified IT Professional: Enterprise Administrator (MCITP:EA / MCSE) (July 2, 2010)
Microsoft Certified IT Professional: Server Administrator (MCITP:SA / MCSA) (August 1, 2009)
Adventure Sports (Kayak / Ski Instructor) Garrett College (August 2000 - May 2001)
Microsoft Certified Professional - NT 4.0 Workstation (November 2, 1999)
Geographic Information Systems Training in ESRI ArcView (March 1997)
B.S. Forestry and Wildlife Management (Biology Minor) Virginia Tech (May 1994)
To verify Microsoft Certifications:
https://mcp.microsoft.com/authenticate/validatemcp.aspx
Transcript ID: 860964
Access Code: johnglackin
